To me, UX and product design is like a puzzle – creative problem solving that revolves around meeting the user's needs. I've learned to be flexible in my thinking and always ready to try a new angle, but also keep the project's core objectives in mind at all parts of the process so I don't get lost in the details. I've been known to be persistent, patient, and open-minded even when the solution isn't obvious.

I generally follow a diverge-converge pattern for defining problems and creating solutions, but have adapted the particulars of my process depending on each project's unique goals and constraints. Basically, I've put together a "toolbox" of various strategies for identifying problems in the system, understanding how best to solve them, and creating design artifacts, which I can deploy when the circumstances call for it.  I'm always looking to learn more – both about UX and adjacent disciplines – so I can expand the toolbox!

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